Comprehensive Warranty, Service and Support
Dataram is the price performance leader in quality memory. Our memory products have been proven to be reliable under our stringent ISO 9001 quality tracking metrics.
Dataram Guardian is a reflection of the confidence we have in the reliability of our memory products. This unique integrated service, support and warranty program provides a complete package of coverage for your memory. In the unlikely event of a memory-related outage, Dataram Guardian provides you with the assurance that your problem will be resolved quickly and efficiently.
Dataram Guardian Benefits
- Lifetime Warranty – Dataram Corporation warrants that our memory upgrades will be free from defects in material and workmanship and conform to the manufacturer's specifications for the computer in which they are originally installed.
- Service – Dataram’s service program provides you with a wide range of choices that can be customized to fit the needs of your company. Service Call Reimbursement provides reimbursement for service call expenses related to Dataram memory. In the unlikely event of a memory failure, we will express ship an advance replacement to you. And through an agreement with IBM, IBM will provide service to replace Dataram memory products installed in Intel- and AMD-based systems covered by an IBM maintenance agreement.
- Support – If you’re looking for ways to extend your memory capacity or improve performance, our expert design engineers can assist you. We can customize a trade-in/trade-up quote for full or partial credit on your old memory, or you can try our memory for up to 60 days with no cost or obligation. Dataram’s support engineers can assist you with memory installation. And direct technical support is always available to answer any question you may have – large or small.
- Critical Outage Reliability Insurance – This program provides a unique and comprehensive layer of additional protection in the event of an outage. Dataram will place spare parts at your site to ensure a fast response. For customers under agreements with service maintenance providers (including the original equipment manufacturer), Dataram can provide prepaid on-site service support for a specific number of ad-hoc service hours. Dataram will provide you with access to a memory specialist at any time to work with you to resolve any critical outage for which Dataram memory has been identified as a possible source of the problem. Our memory specialist will work with you and any other service provider you designate to resolve your problem quickly – start to finish.