Demystifying Warranties

A common MYTH circulated for years is that installing third-party hardware or upgrades in an OEM’s hardware application will void the system warranty.


Third-party components can be supported under your OEM service contracts and warranties and a manufacturer cannot require you to add their hardware to your systems. In the United States, the Magnuson-Moss Act ensures that purchasing a third-party product will not void any OEM warranty, and any “tie-in sales provision” that forces the consumer to purchase a manufacturer’s own product is generally illegal and violates sections 1 and 2 of the Sherman Antitrust Act. This also constitutes anti-competitive behavior that restricts the market, which is illegal under Article 101 of the Treaty on the Functioning of the European Union.


OEM’s are recognizing that products from companies like Dataram provide value and will not void any warranties because they feature third-party compatible products on their websites. But don’t take our word for it, here are a few examples of what regulatory bodies and OEM’s have to say about warranties:

“When a product fault or defect occurs in the network, and Cisco concludes that the fault or defect is not attributable to the use of third-party…components installed by a customer or reseller, Cisco will continue to provide support for the affected product under warranty or covered by a Cisco support program.” – Cisco Non-Entitlement Policy

“Adding third-party items does not void the IBM Machine warranty....” – IBM FAQs

“Companies can’t void a consumer’s warranty or deny warranty coverage solely because the consumer uses a part made by someone else or gets someone not authorized by the company to perform service on the product." – Federal Trade Commission Blog



  • Industry-leading warranties, including conditional lifetime warranties on all memory products
  • ISO-9001, RoHS and WEEE compliant; EICC committed + 100% guaranteed OEM compatible products
  • Lifecycle support - from sourcing and installation, to upgrades and decommissioning and 24/7 technical support
  • Component testing, evaluation program and on-site and installation spares