Reliability, Availability, and Serviceability
Dataram’s unique Critical Outage Reliability Insurance is built around four main components: on-site spares, prepaid on-site service, 24/7 technical support, and on-site service.
On-site spares provide the highest level of responsiveness and system uptime, whether your organization services your systems or employs an outside service provider. Our on-site spares program ensures that in the unlikely event of a memory failure, you’ll always have quality memory replacement parts on hand for a quick swap-out.
With our prepaid on-site service support, Dataram will prepay for a specific number of ad-hoc service hours (a common option in your service maintenance agreement). If you are experiencing a problem which you believe is memory related, your service provider is typically obligated to perform the appropriate problem determination and resolution under these pre-purchased hours.
What if you could talk to an assigned Dataram memory specialist any day and at any time? With 24/7 technical support, a Dataram memory specialist will work with you, your designated personnel and any other service provider you designate to resolve your problem quickly and accurately – start to finish. Dataram will also dispatch one of our technical memory specialists to your site in the event of a critical outage requiring such attention.
Dataram’s Critical Outage Reliability Insurance provides the umbrella of protection that is Dataram Guardian – leading the industry in comprehensive warranty, service and support.