RAMDisk Support
Technical Assistance for RAMDisk is provided via email. However, answers to most questions can be found in the users manual or in the FAQs listed below. If you require further technical assistance please email us at support@dataram.com with your question and provide as much detail as possible. You can expect a response within two business days.
Support FAQs
Can I use RAMDisk for the tempDb database on an SQL server? Are you able to guarantee that RamDisk will start and make its drives available before the SQL Server service starts?
We are not able to guarantee the RAMDisk start order, as that is controlled by the OS
Can you provide a 200GB – 300GB RAMDisk solution?
That size is theoretically possible, but some of the features like load/save may take a very long time to complete.
If I have a number of clients serviced by a Web Server, how many RAMDisk licenses do I need?
You will only need one RAMDisk license, which would be for the Web Server
I purchased a RAMDisk License but what do I do with it?
Simply save a copy of the license file to the same directory on your system where you installed the RAMDisk software (i.e. "C:/Program Files/RAMDisk") and the RAMDisk software will be unlocked for disk sizes larger than 4GB.
I have a customer that wants to buy some RAMDisk licenses, can I become a reseller of this product?
This product is not for resale. It is for company or personal use and will need to be purchased and registered by the user of the software.
Product FAQs
Is this the right product for me?
RAMDisk is the right product for you if you have a disk I/O bound application that is small enough to fit in main memory. RAMDisk is also great for storing frequently accessed data such as temp files, page files and database index files.
How does it work?
RAMDisk is a kernel-level driver that presents a standard disk drive to the OS, however, it stores and retrieves data from the system RAM on your motherboard instead of an actual, physical disk. Along with the Kernel Driver is a GUI that talks to the driver and allows the user to set various options as well as start and stop the Driver (create or delete a RAMDisk).
The Driver has been written to WDM standards and creates a low-level disk object that Windows Device Manager and Disk Management are able to "see" and manage. You can partition, format, mount a volume, and assign multiple drive letters to RAMDisk (but only if you would know how to do those things with a regular disk, RAMDisk does not do it for you).
System Requirements
Hardware:
Any Intel or AMD-based system with at least 512 MB RAM.
How much does RAMDisk speed up my Application?
That varies by application and system, however, you should see a significant performance improvement with applications that are I/O bound and are not fully taxing the CPU or memory.
Is my personal data safe?
Yes! You can stop RAMDisk any time, assuring that all data sent to the RAMDisk during the prior session is instantaneously wiped. Once deleted, there is no way to recover data from RAMDisk.
Can I boot my OS from RAMDisk?
Not really. Since RAMDisk resides in Windows, you can't load Windows from it. However, you can start a second instance of any OS from RAMDisk using VMWare or other Virtual OS tools.
Can RAMDisk use memory not available or seen by 32-bit Windows?
Dataram RAMDisk cannot make use of memory that is not available in 32-bit Windows systems between 3 and 4 GB. RAMDisk can use memory not "seen" by 32-bit Windows ABOVE 4 GB, i.e. 6 or 8 GB.
Still having trouble?
You can expect a response within two business days.








