Dataram Memory Product Policies

Warranty

Dataram Corporation warrants that its memory products will be free from defects in material and workmanship and conform to the manufacturer's specifications for the computer in which it is originally installed. This warranty is extended to the original end user for the lifetime of the system.

Your sole and exclusive remedy and Dataram's sole obligation under this warranty is to correct any failure by repair, replacement or adjustment, or at Dataram's sole option and discretion, to take back the board and refund the purchase price.

This warranty covers only normal customer use of the board. Dataram shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) handling without adequate ESD (electro static discharge) protection; (iii) disasters such as fire, flood, lightning or improper electrical current; (iv) service or alteration by anyone other than an authorized Dataram representative; or (v) attachments, features or devices employed on the board which are not supplied by Dataram or not approved in writing by Dataram.

Dataram makes no other warranty, either express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this board other than as set forth above. Dataram makes no warranty or representation, either express or implied, with respect to any other manufacturer's product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided above, Dataram is not liable for any loss, cost, expense, inconvenience or damage, including direct, indirect, special, incidental, exemplary, punitive or consequential damages, that may result from the use or inability to use the board. Under no circumstances shall Dataram be liable for any loss, cost expense, inconvenience or damage exceeding the purchase price of the board.

The warranty and remedies set forth above are exclusive and in lieu of all others, oral or written, expressed or implied. No Dataram reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Warranty Claim Procedures and Requirements

To obtain warranty service, you may return a defective product, freight prepaid and insured, to the authorized Dataram reseller or distributor from which you purchased the Dataram product. Please include product identification information; including the part and serial number with a detailed description of the problem you are experiencing. The date of original purchase and the name of the Dataram reseller, if purchased through the channel, will establish you as the original end user.

In North America and Asia, if you are unable to return the product to the authorized Dataram reseller or distributor from whom you purchased the product, you may return the product directly to the Dataram factory, after first obtaining a Return Material Authorization (“RMA”) number from Dataram. An RMA number is obtained by calling Dataram Customer Support at Tel: 1-800-599-0071, or outside North America +1-609-897-7014, Fax: 609-799-6734 or by filling out an online RMA Request Form.

Once you have obtained an RMA number from Dataram, you must send the product freight prepaid and insured to Dataram Corporation, 130 Corporate Drive, Montgomeryville, PA 18936. Products shipped to the factory must be properly packaged to prevent damage in transit. You must include the Dataram RMA number prominently displayed on the outside of your package. If you send your product to the factory without the RMA number displayed on the outside of the package, it will be returned to you unopened.

In Europe, if you are unable to return the product to the authorized Dataram reseller or distributor from whom you purchased the product, you may return the product directly to the Dataram factory, after first obtaining a Return Material Authorization (“RMA”) number from Dataram. An RMA number is obtained by calling Dataram Customer Support at Ph: +1-609-897-7014, or by sending your request via e-mail to eusupport@dataram.com.

Once you have obtained an RMA number from Dataram, you must send the product freight prepaid and insured to Dataram Corporation, 130 Corporate Drive, Montgomeryville, PA 18936, USA. Products shipped to the factory must be properly packaged to prevent damage in transit. You must include the Dataram RMA number prominently displayed on the outside of your package. If you send your product to the factory without the RMA number displayed on the outside of the package, it will be returned to you unopened.

Returning Memory to Dataram

The memory you are returning to Dataram consists of sensitive electronic components that must be properly packaged. Improper packaging can result in damage to the memory, a delay in the processing of your RMA, and possible charges to your company. Please take a few moments and follow these packaging guidelines.

  • Static electricity can damage sensitive electronic components. Turn off and remove the power cable on all equipment before removing the memory. To equalize the static electricity, rest the anti-static bag on top of the workstation while you are removing the memory from the system and use a grounded wrist strap whenever possible. Handle the memory as little as possible and with care.
  • Each memory module must be placed in an individual electrostatic bag and sealed.
  • When packaging multiple memory modules, ensure they can not touch each other during shipment with the use of bubble wrap, foam or other protective materials.
  • Ensure there are sufficient protective materials around the memory to protect it from the shipping container.

When returning goods please use the following address:

RMA # ________________
Dataram Corporation
130 Corporate Drive
Montgomeryville, PA 18936
USA

If you require proper shipping material, please contact Dataram Customer Support and we will be happy to send you some.